FAQs

How do I make a return?

Contact our team on hello@soulunasleepwear.com. We would love to help!

How can I contact you?

Email us on hello@soulunasleepwear.com. We look forward to assisting you!

What payment methods do you accept?

We accept credit card payments, including Visa, Mastercard and American Express. We also offer Afterpay.

Where do I send my return item?

Contact us on hello@soulunasleepwear.com and we will send you our return address

Where do you deliver to?

We delivery Internationally! You can see our international delivery policy here

Where is my order?

After your payment is received, we’ll send your items within 1-3 business days. You will receive a tracking number once your pyjamas are on their way via Aus post.

Can I cancel my order?

We highly recommend checking your order carefully before it is placed. Unfortunately we are unable to make any changes to your order once its been processed. If you require any further questions, please contact us on hello@soulunasleepwear.com

Do you offer gift packaging?

Yes! Upgrade your gift with our $9.99 premium wrapping service! Beautifully wrapped, sealed with our Souluna sticker, and placed in our signature gift box for added luxury. For an extra touch, include a handmade chocolate bar to express your love!

Are your products vegan?

We take pride in being a vegan brand, committed to promoting a compassionate and sustainable lifestyle. Join us on this journey towards a cruelty-free world!

What is your return policy?

Shop confidently with our hassle free return policy. Your satisfaction is our priority. You can find our return policy here