Refund And Return Policy
Thank you for choosing Souluna Sleepwear! We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions where you need to return or seek a refund for your purchase. Please take a moment to review our refund and returns policy outlined below:
Returns Eligibility:
We accept returns within 30 days from the date of purchase.
The item(s) must be unworn, unwashed, and in their original condition with all tags attached.
Refunds:
If you are not completely satisfied with your purchase, we offer refunds in the form of the original payment method.
The refund will be processed once we receive the returned item(s) and verify their condition.
Exchanges:
We accept exchanges within 30 days from the date of purchase.
If you wish to exchange an item for a different size or style, please contact our customer service team to check availability.
Exchanges will be processed once we receive the returned item(s) and verify their condition.
If the requested exchange item is unavailable, we will provide a full refund or credit note.
Sale Items:
We gladly accept refunds on sale items. If for any reason you're not fully content with a sale item, our refund policy still applies.
Please note: final sale items cannot be refunded or exchanged.
How do I create a return or exchange?
Please contact our friendly customer service team on hello@soulunasleepwear.com.
Please email us your order number and your request. Our team will gladly assist you!
Please note:
Refunds and exchanges are subject to the item(s) meeting the eligibility criteria mentioned above. We reserve the right to refuse a refund or exchange if the returned item(s) do not meet the specified conditions.
Shipping charges are non-refundable, except in cases where the return is due to our error.
We recommend carefully reviewing our sizing guide before making a purchase to ensure the correct fit.
For any further assistance or enquiries regarding our refund and returns policy, please don't hesitate to contact our customer service team. We value your satisfaction and will gladly assist you.